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Complaints and review

If an individual believes that the department or a member of its staff has not dealt with the person's personal information in accordance with the Privacy Principles of the Information Privacy Act 2009, a complaint may be made to the department.

How to make a complaint

A privacy complaint must be in writing and must give particulars of the nature of the privacy breach. The complaint should be made as soon as possible after the incident and should include as much detail as possible about the incident.

Submitting complaints

All privacy complaints must be forwarded to or by mail to:

The Director Ethics 
Department of State Development, Infrastructure, Local Government and Planning
PO Box 15009
CITY EAST Queensland 4002

Phone: 13 QGOV (13 74 68)

Your privacy complaint will be handled in accordance with the department's privacy policy. Refer to Our policies page for specific complaint procedures.

Last updated: 09 Nov 2021