Right to information

The Queensland Government has made a commitment to provide access to information held by the government, unless on balance it is contrary to the public interest to provide that information.

The Right to Information Act 2009 (RTI Act) provides a formal method of accessing documents held by the government (including documents containing an individual’s own personal information).

Applications for access to documents under the RTI Act are intended to be necessary only as a last resort. This is because it is the government’s preference to provide information administratively where appropriate, avoiding the need for applications under the RTI Act.

The RTI Act also provides a formal method for individuals to apply to amend their personal information in documents held by the government which the individual believes is inaccurate, incomplete, out of date or misleading.

Is the information you're looking for already available?

Our website provides a wide range of information about our department and its functions and activities.

You can also check to see if information you are seeking is already publicly available online through:

• our site search
• our publication scheme, which contains information about our services, priorities, finances, policies, lists and registers that we routinely release
• our disclosure log, which includes documents previously released through applications under the RTI Act
• our public lists and registers
• our open data datasets that are accessible on the Queensland Government’s Open Data Portal; and
• released Cabinet documents, ministerial statements and diaries on The Cabinet and Ministerial Directory.

Certain types of information can be accessed under our Administrative access scheme (the Scheme), which provides a process for requests for information to be dealt with informally and quickly — a phone call or email may be all that is required.

If you cannot find what you are looking for, and before making an application to the department under the RTI Act, we recommend contacting our Right to Information team on (07) 3452 6949 or by email at RTI@dsdilgp.qld.gov.au. We can help determine if the information you are seeking is held by the department and is accessible (including administratively under the Department’s Administrative access scheme) or if you need to make an application under the RTI Act to access it.

How to make an application for documents under the RTI Act

If you need to make an application under the RTI Act to apply for access to documents that we hold, you can do so in one of the following ways:

• apply online using the online RTI application form
• complete and submit the printable RTI application form to the department:
  • by email: RTI@dsdilgp.qld.gov.au
  • by post: Right to Information, Department of State Development, Infrastructure and Planning, PO Box 15009, City East Qld 4002

• in person at any Regional Office of the department.
• send a written request to the department (contact details above) with your name, contact information and enough detail for the department to identify the documents you are seeking under the RTI Act. The written request should state that it is an application made under the RTI Act.

If the application only seeks access to any document containing the applicant’s personal information, then the applicant must provide evidence of their identity with the application or within ten business days of making the application (e.g. a certified copy of the applicant’s driver licence). If the application is made on behalf of another person or entity (as their agent), we also require evidence of the agent’s identity, as well as evidence of their authority to act as an agent for the applicant (e.g. a signed written authority authorising the agent to make the application on behalf of the applicant).

There is no application fee for an application under the RTI Act that only seeks documents containing the applicant’s own personal information. There is an application fee for other applications. Access charges may apply to applications. See the ‘More information’ section below for details about current fees and charges.

How to make an application to amend your personal information under the RTI Act

If you believe that your personal information we hold is inaccurate, incomplete, out of date or misleading, you can make an application to the department under the RTI Act to apply to have this information amended. To make an application to amend your personal information, complete and submit the printable Information Privacy Personal Information Amendment Application form (external site) to the department via:

• email: RTI@dsdilgp.qld.gov.au
• post: Right to Information, Department of State Development, Infrastructure and Planning, PO Box 15009, City East Qld 4002
• in person at any Regional Office of the department.

The applicant must provide evidence of their identity with the application or within ten business days of making the application (e.g. a certified copy of the applicant’s driver licence). If the application is made on behalf of another individual (as their agent), we also require evidence of the agent’s identity, as well as evidence of their authority to act as an agent for the applicant.

Further information

• Accessing government-held information - Office of the Information Commissioner
• Amending personal information held by government - Office of the Information Commissioner
• Evidence of identity and authority - Office of the Information Commissioner
• Fees and charges under the RTI Act - Office of the Information Commissioner
• Right to information and information privacy - Queensland Government