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Privacy and security statement

The department is committed to protecting user privacy by complying with the 11 Information Privacy Principles (IPPs) as stipulated in the Information Privacy Act 2009 (PDF).

Security of Information

The department will comply with the IPPs in relation to the collection, storage, use and disclosure of personal information, which you as a client may supply to us. We will only collect information if it is necessary for us to provide a service to you, or maintain our relationship with you. Any information we collect will not be used or disclosed other than for:

  • the purpose for which it was collected
  • a purpose that you would reasonably expect
  • a purpose required or permitted by law
  • a purpose authorised by you.


Cookies are small pieces of information (text) that a web site can transfer to an individual's computer hard drive for record keeping. Cookies can reside on an individual's machine for a fixed period of time, or expire at the end of an Internet session.

Some of our web sites use cookie technology to provide the visitor with the ability to customise the site for return visits or to allow the visitor to carry information across different pages. Cookies are not used to track or identify visitors for any other purpose.

Third-party tracking

We may also use cookies, pixels, web beacons and other storage technologies from third parties (including Facebook), which collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services and targeted advertising. You can choose not to allow companies to track your activities in this way.

Opting out from your browser

Visit the Your Ad Choices website and follow the instructions to opt out from receiving targeted advertising from participating companies.

Opting out from your device

On your iPhone, iPad or Android, you can change your device settings to control whether you see targeted advertising. This is usually under 'Privacy' or 'Advertising' in settings.

Web server log files

When you access our website, our web server makes a record of your visit and logs the following information for statistical purposes only such as:

  • The type of browser you are using
  • Your traffic patterns through our site including:
    • The date and time of your visits to the site
    • The pages you accessed and documents downloaded
    • The referring page
  • Your internet address accessing our site.

No attempt is or will be made to identify users or their browsing activities except in the event of an investigation. In that event, it is possible that a law enforcement agency may exercise a warrant to inspect activity logs.

How we treat emails

As a Government Agency any official email correspondence sent to any email addresses on our website will be treated as a public record. It will be retained as required by the Public Records Act 2002 (PDF) and other relevant regulations.

Our staff will monitor email messages however, your name and address details will not be added to a mailing list, nor will we disclose these details to a third party without your consent unless required by law to do so. The department has introduced email filtering software which results in any messages with inappropriate material being blocked. The system generates an automatic message advising the originator and addressee that the message has been blocked.

Transfer of correspondence between Queensland Government agencies

It is the department's usual practice to transfer correspondence containing personal information to another agency if the subject matter of the correspondence falls within the portfolio responsibility of that other agency.

In this situation, the department will ensure that you are notified as soon as practicable, and the correspondence is redirected to the appropriate agency to deal with the subject matter.


If you have any queries about your dealings with this website, please contact the department.

Last updated: 30 Oct 2023