As part of its corporate governance framework the department has policies, procedures and guidelines which guide decision making and the delivery of our work.
Integrity policies and procedures
The following documents are available for download:
- Complaints about the Director-General and Coordinator-General procedure ( 97 KB)
- Complaints management policy ( 749 KB)
- Customer complaints procedure ( 170 KB)
- Human rights complaints procedure ( 704 KB)
- Privacy complaint procedure ( 208 KB)
- Public interest disclosure management program ( 236 KB)
- Public interest disclosure procedure ( 270 KB)
- Reporting corrupt conduct procedure ( 105KB)
Departmental policies and procedures
The following documents can be requested from the department and are available for inspection in accordance with section 20 of the Right to Information Act 2009.
People and performance
Information technology services
Last updated: 26 Apr 2023