Support for BOSSCAP staff

This information provides you with resources to support your wellbeing and a range of resource options that will make your journey back into employment as easy as possible. We encourage you to contact the organisations below.

Updating your resume is critical and will be required for most job applications. Many council libraries offer services such as computer course training and assistance with resume writing if needed, as do Jobactive providers.

During these difficult times it is extremely important to obtain all the required support. Uniting Care, Centacare and Lifeline are organisations that provide a wide range of free services including mental health support. We highly recommend you consider making use of their services.

Employers do have a regulatory obligation to ensure employees receive their full entitlements in the event of retrenchments. This includes payment of any outstanding leave such as annual leave, long service leave and any other leave that has been agreed to by your employer.

If BOSSCAP goes into liquidation and is unable to meet staff entitlements, and you qualify for support under the Australian Government’s Fair Entitlements Guarantee scheme (FEG), you can register for FEG support. This provides financial assistance to cover unpaid employment entitlements and will seek to reclaim the funds from the liquidated company in the future. To identify if you qualify for support and to register, please contact FEG on 1300 135 04.

Support is available whether you need assistance with finance, job seeking or training and career information.

The following links provide further information on available support from government and other agencies:

For help in accessing the appropriate service contact North.Lakes@dsdip.qld.gov.au

Looking after yourself

Mental health support providers

The below organisations provide a range of free services including mental health and wellbeing support.

Emergency relief services

Services are available to people who are experiencing financial hardship during times of crisis.

If you, or someone you know needs emergency relief:

  • visit the Salvation Army website for information or call the Salvos financial assistance line in your state or territory
  • call the St Vincent de Paul emergency relief assistance hotline on 13 18 12 (Monday to Friday, 9am-5pm).

A full list of Commonwealth funded emergency relief services can be found at serviceproviders.dss.gov.au

Food relief services

Department of Social Services (DSS) funds organisations to make sure emergency relief providers can provide food and supplies to people in need across Australia.

DSS funds the following 4 organisations to provide food relief and material aid:

Ask Izzy

Ask Izzy is a free and anonymous way to find national and local support.

It includes services like housing, meals, healthcare, counselling, legal advice and many more. So, go ahead and Ask Izzy.

Help with finding work

Financial advice and assistance

  • Find out if you are eligible for income support payments or other types of financial assistance from Services Australia.

    Services Australia provide a Financial Information Service which can help you with your future financial needs.

    They also offer a free telephone service and videos on their website. Find out how lump sum payments affect Centrelink entitlements.

  • Uniting Care provides information, support and advocacy to assist people in financial difficulty. Uniting Care assists clients to understand their options and plan a way forward to get back on their feet.

    Financial counsellors are available with knowledge of a range of areas of law and policy, including consumer credit law, debt enforcement practices, the bankruptcy regime, industry hardship policies and government concession frameworks and an understanding of SPER debt options.

    The service is funded by the Queensland Government and is free, independent and confidential.

  • Free support from financial counsellors in your area.

    Contact a Financial Counsellor

  • FEG may be available to eligible employees to help you get your unpaid entitlements if your employer is Bankrupt or goes into Liquidation.

  • A website with tips and tools on how to manage your money, or deal with credit or debt.

    www.moneysmart.gov.au

  • Free and confidential financial advice service.

  • The Redundancy Information Statement (RIS) outlines your rights and entitlements when you’ve been retrenched.

  • The Queensland Financial Resilience Program can help you build your financial future. This program is tailored to suit your needs. Good Shepherd now offers a local service committed to providing support to individuals and families to improve their financial wellbeing and resilience. Financial Resilience workers are available to you across 20 locations.

  • ATO information about redundancy payments.

Training and skills development

  • The Department of Trade, Employment and Training offers a range of support for displaced employees.

    They can provide information on a range of Queensland Government subsidised training programs including Skilling Queenslanders for Work, Career Start (Certificate III level training), Career Boost (Certificate IV and higher level training), Apprenticeships and Traineeships, and Recognition of Prior Learning.

    Learn more about your eligibility for free or subsidised training and how to find a training course or training provider.

  • At TAFE Queensland, you can fast-track your way to a formal qualification by receiving recognition for the study you have completed or the skills you've gained from the workplace. We can directly apply credits from previous successful study and assess your skills to give you recognition.

    For more information on how the Recognition Prior Learning process works and to find out if you are eligible, visit Receive Recognition for Prior Learning.

  • Fee-Free TAFE includes over 40 industry-recognised courses to choose from in high-priority areas, including health and science, business, cyber security and IT, education and community, agriculture, and trades.

  • The Back to Work Jobseeker Support program provides financial assistance (up to $3000) and supports individuals where there is an economic barrier to gaining or retaining employment.  The Jobseeker Support program is subject to eligibility criteria. Back to Work also offers short (free) micro-credential courses to all to support you to gain employment.

  • This program helps job seekers gain the skills, qualifications and experience they need to re-enter the workforce or switch to a new career path.

  • For more information on training options contact the Queensland Government Training Line on 1300 369 935 or visit Displaced worker support.

  • The Discover My Career tool is designed to help you narrow down all the different variables so you can feel confident in your decisions. Since its creation almost 30 years ago, this tool has proven to be 85-90% reliable.

Online Resources

  • Changing careers - if you need help with identifying careers or jobs that match your skills and experience.
  • Search job vacancies - search Workforce Australia’s current job vacancies.
  • Training and job options - if you’re looking for advice on how to find work, training or exploring other job options.
  • QLD Retrenchment Assistance - if you’re a retrenched worker looking for information on subsidised training programs available to people living in Queensland, call 13 74 68.

Last updated: 27 Mar 2026