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Queensland’s quarantine and isolation network

The Queensland Government is committed to achieving a careful balance that puts community health and safety first, while managing future outbreaks of COVID-19 and securing our economic recovery.

Even as restrictions change in line with Queensland’s COVID-19 Vaccine Plan to Unite Families, there will still be a need for a variety of isolation and quarantine options to provide appropriate settings for a range of individual circumstances, public health requirements and to bring key economic groups to Queensland in order to rebuild our industries.

Led by the Quarantine Commissioner, we are working across government to deliver an enhanced isolation and quarantine network that includes:

  • Fit-for-purpose quarantine and isolation accommodation at the Queensland Regional Accommodation Centre
  • A network of supporting facilities across regional Queensland
  • A versatile model for managing changing demands for quarantine and isolation

This allows Queensland’s response to COVID-19 to scale up or down based on emergent public health needs into the future and ensures all Queenslanders across the State have access to the support they need.

Purpose-built facilities

On 26 August 2021, the Queensland Government announced that a dedicated regional facility, the Queensland Regional Accommodation Centre, will be built at Wellcamp, west of Toowoomba. Under a joint agreement between the Queensland Government and the landowner, Wagner Corporation, a 1000-bed facility will be built by Wagner Corporation and run by Queensland Government.

Other facilities may be used as required.

Frequently asked questions

Quarantine management in Queensland

  • Isolation separates people infected with a contagious disease from others to reduce the spread of the disease and to protect those who maybe partially vulnerable to the disease.

    Quarantine is currently utilised for returning travellers who are unvaccinated or do not have a vaccine recognised by the Therapeutic Goods Administration (TGA), as well as those who are close contacts of a person diagnosed with COVID-19, to ensure they do not infect others in case they develop the illness in quarantine. These people may have been exposed to COVID-19 and do not know it, or they may have the disease but do not show symptoms.

    For both isolation and quarantine, this means staying in your accommodation and not leaving for the period of time that you are required to isolate or quarantine.

    Further information about quarantine and isolation requirements can be found at www.covid19.qld.gov.au/.

  • Information on when you would be required to quarantine can be found in Queensland’s COVID-19 Vaccine Plan to Unite Families.

Isolation management in Queensland

  • We need isolation accommodation as well as home isolation so that we can reduce the spread of COVID-19 in the community. Government-arranged accommodation is available to those members of the community who do not have suitable accommodation for isolating or who may share their household with someone vulnerable to the virus.

  • If you have tested positive to COVID-19, under Queensland public health directions you are required to immediately isolate for a period of 7 days from the date of undertaking the test, or as otherwise directed by a public health emergency officer.

    In most cases, you should be able to isolate in your own home, however if you think your home may not be suitable for isolation, or you have a vulnerable member in your household and you do not have alternative accommodation options available to you, you may need to isolate in government-arranged accommodation.

    If you're unsure as to whether you should isolate at home, call 134 COVID (13 42 68) and they may arrange a call-back from Queensland Health, who will advise whether or not you should isolate in government-arranged accommodation.

    Examples as to where your accommodation may not be suitable for isolation include:

    • You test positive while staying in short-term accommodation and cannot isolate there for 7 days (such as a hotel or other short-term rental accommodation),
    • You live in accommodation with significant shared areas and confined private spaces, such as a hostel, caravan or boarding accommodation, where it is impracticable for you to self-isolate from others
    • Your living arrangement is transient, or you are homeless
    • You live with persons who are particularly vulnerable to the COVID-19 disease (such as immunocompromised persons or elderly family members) and the nature of your living arrangements means it is impractical to be able to isolate from those members of your household.
  • If you have tested positive to COVID-19 and you think your home is not suitable for you to undertake 7 days of isolation, you should contact the 134 COVID hotline (13 42 68) and they will refer your request to Queensland Health, who will contact you regarding whether you should go into government-arranged accommodation for your isolation period.

    If you test positive to COVID-19 in hospital, hospital staff may advise you to complete your isolation period in government-arranged accommodation and will advise you of the pathway to isolation accommodation.

  • Once you become aware that you are COVID-positive, if you are concerned that your usual place of residence is not suitable for you to isolate in, contact 134 COVID (13 42 68).

    134 COVID will ask you some questions and may arrange for Queensland Health to call you back to determine whether or not you should isolate in government-arranged accommodation.

    If you are in hospital being treated for COVID-19, Queensland Health may advise you that you are well enough to complete your isolation at home, or they may advise you to complete your isolation in government-arranged accommodation.

  • Once you become aware that you are COVID-positive, contact 134 COVID (13 42 68) and they will provide information about accessing government-arranged isolation accommodation.

  • You do not need to pay to stay in government-arranged accommodation for isolation.

    You will need to test positive to COVID-19 and be advised by Queensland Health to isolate in government-arranged accommodation.

  • Should you be directed by a public health emergency officer from Queensland Health to isolate in government-arranged accommodation, you will be advised the process to get to the facility where you'll undertake your isolation.

    Queensland Health may advise you to arrange your own private transport to a central location, where you will be picked up and transported to your isolation accommodation by bus.

    If private transport is not available to you, contact 134 COVID (13 42 68) and a public health emergency officer may arrange alternate transportation for you to reach the central location for pickup.

  • Should you be advised to stay in government-arranged accommodation you will be directed to isolation accommodation that is most suitable, taking into account your location and circumstances. You will be provided with details about the government-organised transport arrangements to get you to your accommodation.

  • Upon being informed of your positive COVID-19 test result, you will need to isolate immediately for a period of 7 days from the date of undertaking the test, or as otherwise directed by a public health emergency officer.

    This means that if you are directed to isolate in government-arranged accommodation, you must stay in isolation at that accommodation for a period of 7 days from the date of your positive COVID-19 test result.

    You will only be permitted to stay longer than that period if directed by a public health emergency officer. If you are displaying symptoms, you may be required to stay in isolation for a longer period.

  • You need to stay in the accommodation where you are conducting your 7 days of isolation. A person in isolation cannot leave to attend public places including work, school, childcare or university. You are not able to have visitors while you are in isolation.

    For more information regarding isolation requirements and restrictions can be found on the First Steps if you have COVID-19 website.

  • If your symptoms deteriorate while in isolation accommodation you may need to be transported to a hospital for further treatment.

    If you are staying in government-arranged accommodation, seek advice from staff on whether you need to be transported to hospital for further treatment. If you do not require emergency care, call 134 COVID and they will provide further advice.

  • There are protocols in place across the State to manage health issues arising in isolation and these will continue to be followed. Any COVID-19 cases that need further treatment will be transported to a designated COVID-19 hospital where they can be appropriately treated elsewhere in South East Queensland.

  • If you test positive to COVID-19, the people you live with and other close contacts may need to isolate or quarantine. Contact 134 COVID (13 42 68) to discuss your individual circumstances if you consider your home not suitable for isolation.

  • If your dependent tests positive to COVID-19, you may be deemed a close contact and will need to quarantine.

    If you are unsure about whether you should reside in the same accommodation as your dependent, whether that be your home, or government-arranged accommodation, call 134 COVID and they will arrange a follow up call for you with Queensland Health to assess your circumstances and provide alternate accommodation if they think this is necessary.

  • If you are directed to isolate in accommodation that is not your usual residence, and there is no one in the household to care for your pets, other arrangements need to be made for the care of your pets.

    Further information about COVID-19 and animals can be found at www.covid19.qld.gov.au/.

For more information

Contact us about Queensland’s quarantine network.

Last updated: 04 Feb 2022