Skip to content

Help with PDF files

This website uses Adobe PDF IconAdobe PDF files (.pdf) files as a means to distribute publications and other information. To view and/or print PDF documents, you will need Adobe Acrobat Reader installed on your computer. Access free software from the "Get Acrobat Reader" icon below. This will take you to the Adobe web site.

Get Adobe ReaderAcrobat Reader is available free from Adobe.
Download Adobe Acrobat Reader

Throughout this website, all Adobe Acrobat documents are marked with this icon Adobe PDF Icon. The file sizes are shown next to the titles to help you estimate download time. Unless you have a very fast connection, you should assume approximately one KB per second download time.

If your PDF file is displaying incorrectly, try upgrading your version of Acrobat Reader by downloading it again from the Adobe website (see above).

Adobe also provides a free, web-based service for blind and vision-impaired users where any PDF document on the Internet can be converted to HTML. For further information, visit Online conversion tools for Adobe PDF documents.

Opening a PDF

The PDF file will open within a new browser window once you've clicked on its link. However, for a more trouble-free way of accessing the file, right-click the link to save it to your hard drive. You can then open it again later without going online to find it, and it prints more effectively.

Downloading and saving a PDF document

To download and save a PDF file:

  1. Right-click on the PDF link.
  2. Select the 'Save Target As...' in Internet Explorer or select 'Save Link As...' in Firefox.
  3. Select 'Save' and note where you are saving the file.
    Note: You may wish to rename the file to better indicate its content.
  4. Quit your browser.
  5. Open the PDF from your computer.

Printing a PDF document

To print a PDF document on your local printer:

  1. Download and Save the PDF file to your hard drive.
  2. Quit your browser and double-click the PDF to open it.
  3. From the Acrobat Reader toolbar select File > Print.
    Note: Do not 'Print' our PDFs from the right click option within MS Internet Explorer web browser.

Copy and paste

If you wish to copy information from a PDF into another document:

  1. Download and Save the PDF file to your computer.
  2. Quit your browser and open the PDF from your hard rive.
  3. From the Acrobat Reader toolbar select the Text select tool
  4. Highlight the text you want to copy (click and drag the mouse over the area)
  5. Select Edit on the Acrobat toolbar and then Copy from the menu
  6. Open a Word document (or other word processor program) and select the Paste button in that program.
  7. To copy the entire PDF to a word processor ensure View > Continuous is checked, then from the Edit menu choose Select All.
    Note: The document's formatting may be lost after pasting into a word processor.

Blank pages

Internet Explorer: If you attempt to view a PDF file in your Internet Explorer browser, and the window is blank, it may be because internet explorer's security settings are not allowing Acrobat Reader to open the file. Select 'Internet Options...' from the Tools menu and select the 'Security' tab. If the security level of the 'Internet' content zone is set to 'High', set it to 'Medium' and press OK.

Use the Acrobat Reader support knowledgebase to troubleshoot any issues arising in the use of this software or in displaying PDFs.

Last updated: Tuesday, Aug 21, 2012