Your feedback is important to us. The department places a high value on feedback from its clients and the public generally.
- encourages feedback about how we carry out our business
- takes a client-focused approach to how we deal with complaints about our services
- accepts complaints about our services verbally or in writing
- uses information from complaints about our services to improve our business processes.
How to lodge compliments, feedback or complaints to the department
The department offers various channels to lodge compliments, feedback or complaints on the department's products, services, policies or actions.
- Complete and submit the online form
- Write to the department:
Department of State Development, Manufacturing, Infrastructure and Planning
PO Box 15009 City East, Qld 4002
If you need assistance to lodge compliments, feedback or complaints, there are services available including:
- Translation and Interpreting Service – for language assistance
- National Relay Service – for people with hearing or vision impairments.
Your complaint will be acknowledged within two working days of receipt and a response will generally be provided within fifteen working days. A response to urgent matters will generally be provided within five working days.
View related resources:
- customer complaints procedure ( 170 KB)
- complaints about the Director-General and Coordinator-General procedure ( 97 KB)
- customer complaints report 2018-19 ( 195 KB)
- customer complaints report 2017-18 ( 188 KB)
Where to direct your feedback or complaint
Follow these links if your feedback, compliment or complaint relates to:
- your local government (council), including the actions, decisions or policies of your local government
- conduct of councillors
- the remuneration levels for local government mayors, deputy mayors and councillors.
Public interest disclosures
View information relating to public interest disclosures.